Automated Tenant Claims Management UK: Remedy

The phrase gets used loosely. Some platforms automate tenant referencing for landlords. Others automate maintenance requests. Neither of those helps you recover a deposit or file a rent repayment order.

For tenants, automated claims management means taking the legal assessment, document drafting, and tribunal preparation steps and running them through software rather than billing them by the hour. The UK landlord software market was evaluated across 42 criteria in 2026, including compliance and AI automation (uselatch.co.uk, 2026). Most of those tools serve landlords. The ones that serve tenants are rarer, and the ones that cover the full claims process are rarer still.

Remedy Legal covers that full process: situation assessment, tenancy agreement analysis, claim valuation, letter drafting, evidence organisation, and tribunal bundle generation. The assessment is free with no card required. You get a clear view of your legal position before spending anything.

Opening a dispute with your landlord is stressful. Before you do it, you want to know: do I actually have a case, and what is it worth?

Solicitors charge for that answer. Citizens Advice can give you a general steer but not a case-specific valuation.

Remedy's instant situation assessment takes your details and returns a clear picture of your legal position without jargon. The Negotiation Dashboard goes further: using data from past claims, it gives you an estimated claim value, a success probability, and a recommendation on whether to push for a quick settlement or go to tribunal. That is the kind of information that helps you decide whether to invest time in a claim, not a vague 'you may have grounds'.

For context on what different claims can be worth, see how to claim compensation from your landlord in the UK.

Most tenants sign a tenancy agreement, file it somewhere, and never look at it again. The clauses that matter, deposit protection requirements, repair obligations, notice periods, entry rights, tend to become relevant only when something goes wrong.

By then, finding and understanding those clauses is time-consuming. Getting legal advice on whether a specific clause is enforceable costs money.

Remedy's tenancy agreement analysis takes a PDF, DOC, or DOCX file up to 10MB, extracts the key terms, identifies potential issues, and gives you tailored advice based on your specific document. It does not give you a generic summary. It tells you what is unusual, what is potentially unenforceable, and what you can act on.

If you have questions about specific clause types, can your landlord charge you for cleaning covers one of the most commonly disputed ones in detail.

The range of claims available to UK tenants is wider than most renters know. Deposit protection failures, unlicensed HMO properties, gas safety certificate failures, Decent Homes Standard breaches, rent repayment orders for unlicensed rentals, these all carry different legal bases and different compensation amounts.

Knowing which ones apply to your specific landlord requires checking multiple compliance areas at once.

Remedy's landlord assessment covers HMO licensing, deposit protection, gas safety, and property standards in a single check and identifies whether you are eligible for a Rent Repayment Order of up to 12 months' rent. For a landlord who has been collecting rent on an unlicensed HMO, that can mean thousands of pounds.

For the specifics on how RROs work, see how to apply for a rent repayment order UK.

A letter that does not cite the right legislation gets ignored. Landlords and their solicitors know the difference between a letter a tenant wrote themselves at midnight and one that references the Housing Act 2004, the Tenant Fees Act 2019, and the Renters' Rights Act 2025 in the right places.

Remedy's letter drafting generates formal letters citing the relevant legislation. They are AI-drafted and reviewed for legal accuracy before you send them. You are not writing from a blank template, and you are not paying a solicitor £150 per hour to write something you could generate in ten minutes.

If you want to understand what goes into a letter before claim, how to generate a legal letter to your landlord UK walks through the structure.

Tribunal is where most tenants give up. The paperwork is specific, deadlines are firm, and the bundle requirements are not obvious if you have never filed one before.

Remedy's tribunal bundle generation takes the evidence you upload, lets you annotate it, tracks deadlines, and produces the final submission bundle. Tribunal support includes deadline tracking and assistance on the day itself. Remedy is not a law firm and does not provide legal representation, but it does get your paperwork in order, which is often the difference between a complete application and one that gets rejected on procedural grounds.

For a detailed walkthrough of the tribunal filing process, RENTS1 Form: a step-by-step tribunal guide covers the mechanics.

The broader market for automated claims management in the UK includes landlord-side tools like Goodlord, which handles tenant referencing at scale and integrates HMRC data for affordability checks (NRLA, 2026). DoorLoop covers property management automation including lease management and maintenance workflows. Esuasive offers software solutions for rent arrears recovery.

None of those serve tenants. They serve landlords and property managers.

Remedy Legal sits in a different position: it is the automated claims tool built for the person on the other side of those disputes. The AI chat assistant coordinates actions like council repair order requests and letter generation. The WhatsApp entry point means you can start a case from your phone in the same place you already have your landlord's messages.

The free tier requires no credit card. A £40 one-time payment provides access to more advanced case management features. The no win, no fee tier starts at 10% of winnings.